Refund and Replacement Policy

Last updated: 15 September 2026

At Seedora Foods, we want your seeds to arrive safely and in good condition. Because our products are food items, we do not accept change-of-mind returns. We do provide support for damaged, defective, incorrect, or lost orders as described below.

Nothing in this policy limits your rights under applicable consumer law.

1. Report an issue within 48 hours

Please inspect your order upon delivery and report visible damage, quality concerns, or incorrect items within 48 hours of delivery by emailing contact@seedorafoods.com.

Include:

• Your order number, receipt, or invoice.

• A description of the issue.

• Clear photographs of the affected product, packaging, and shipping label.

• The batch or lot number and best-before date, where available.

Photo evidence is normally required to assess a claim. If you cannot provide it, contact us to discuss alternative evidence. This reporting window does not override any longer statutory period or rights relating to defects that were not reasonably discoverable upon delivery.

2. Torn, punctured, or broken packaging

If your product packaging arrives torn, punctured, or broken, we will send a full replacement of the affected item at no additional cost once the damage is verified.

Keep the product and packaging until we provide instructions. Do not consume products with compromised seals.

3. Mold, pests, or moisture in sealed bags

If seeds inside a sealed bag show signs of mold, pests, or moisture, stop using the product and contact us immediately.

Once verified, we will initiate a full refund for the affected item immediately. You will not need to wait for a replacement. Your bank or payment provider may take additional time to credit the refund.

4. Change of mind

We do not accept returns, refunds, or exchanges because you changed your mind or no longer want the product.

This applies to both opened and unopened food items because we cannot verify their storage conditions or safely restock them after delivery. It does not affect eligible claims for damaged, defective, or incorrect products, or other rights provided by law.

5. Wrong product

If we send the wrong product, we will arrange delivery of the correct item free of charge. Contact us within 48 hours of delivery with your order details and a photograph of the item received.

6. Lost shipments

If tracking or the delivery partner confirms that your package was lost in transit, we will offer a full refund, including the original shipping charge, or a replacement at no additional cost.

7. Incorrect delivery address

Where permitted by law, we do not issue refunds for failed delivery caused by an incorrect or incomplete address entered by the customer.

Contact us immediately if an address needs correcting. If redelivery is possible, we will confirm any additional charges before arranging it.

8. Refund method and replacement availability

Refunds are made to the original payment method where possible. For cash-on-delivery orders, we will agree on an appropriate refund method with you.

Approved refunds cover the affected items and any applicable shipping charges. If an approved replacement is unavailable, we will offer a refund for the affected item.

We will confirm when a refund has been initiated or a replacement dispatched.

9. Returning affected products

Do not send products back without contacting us first. We will explain whether the item needs to be retained, returned, or safely disposed of. If a return is required for an approved damage, defect, or incorrect-item claim, we will cover the return shipping cost.

Contact

Seedora Foods
Email: contact@seedorafoods.com
Phone: +91 6264619942
Website: https://seedorafoods.com